| 08:00 | Registration and breakfast | |
| 09:00 | Chairman’s welcome and introduction | Dr Paul Wright, CAI Europe |
| Today, world-class IT performance is all about delivering exactly the product the customer wants, when and where they want it.
IT needs to know how to deliver customer value quickly and sustainably. Business needs to know how to demand the performance modern technology is capable of delivering. Strategic Insight provides a catalyst for business and technical expertise to explore cutting-edge solutions to today’s business problems. |
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| How to achieve quick returns from long-term thinking | Grant Rule, SMS Ltd. |
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| Achieving strategic goals requires long-term planning and investment. But business pressure is always on delivering now. Delivering quality products for less cost, delivering quicker.
Grant Rule discusses how to use lessons learned from the Lean manufacturing revolution, to meet short-term needs while building a company culture focused on sustainable growth and improvement. |
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| New views of service management | ||
| Software support and maintenance is often seen as separate from research and development. In order to realize the benefits of an integrated IT management strategy and deliver optimum customer value, all four functions – support, maintenance, research and development – must be considered in the context of a product development lifecycle. This presentation looks at the implications for IT service management of adopting this approach. | ||
| 10:25 | Coffee | |
| To outsource or not to outsource…. | Phillip Standing, CAI Europe |
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| Major IT outsourcing deals are heralded as promising great returns – greater efficiency, lower costs, better quality. How many of them deliver?
Phil Standing considers how organisations can apply lessons learned from the Lean manufacturing revolution to define core capabilities and inform sourcing decisions. This presentation looks at a roadmap for a realistic sourcing strategy which delivers significant improvements in performance and productivity. |
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| Don’t blame the contract. | Rex Parry, Eversheds LLP |
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| A contract only sets the legal framework for the partnership. It will not deliver an effective and successful partnership, let alone ensure delivery of value to the customer.
Rex Parry discusses what works and what does not in terms of contract preparation, negotiation and management. He will consider objective setting, pitfalls, good practice and how to arrive at a contract both parties can live with. |
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| Quality – quality – price | Dr. Tony Rollo, SMS Ltd. |
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| Offshore software suppliers understand the competitive advantage of focusing on quality – hence the popularity of the CMMI improvement model. But software development is an end-to-end process, and the front end of development – the part typically retained in-house by the customer organisation -– is where the expensive mistakes are made.
Delivering value from IT systems, however your supply team is sourced, requires an informed and strategic business approach to the management of the software development lifecycle. |
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| 12:30 | Refreshments and lunch | |
| 13:30 | Seminar presenters host round-table discussions of the issues raised in the morning’s presentations. | |
| Sourcing and Procurement - Rex Parry & Phil Standing | ||
| Service Management - Paul Wright | ||
| Managing Software Performance - Grant Rule | ||
Strategic Insight
21st century thinking for 21st century information systems
